Read the situation.
*Mrs. Hopkins calls your father, but he is not at home. What would you say?*
*Mrs. Hopkins calls your father, but he is not at home. What would you say?*
Read the sentence.
*"Please hold on a moment; I'll put you through to the manager."*
What does "put you through" mean?
*"Please hold on a moment; I'll put you through to the manager."*
What does "put you through" mean?
Read the dialogue.
Voice : Hello?
Caller : Hello, is that 0212 345 67 89?
Voice : No, I'm afraid you have the wrong number.
What can we understand from the dialogue?
Voice : Hello?
Caller : Hello, is that 0212 345 67 89?
Voice : No, I'm afraid you have the wrong number.
What can we understand from the dialogue?
Read the sentence.
*"I called Selin three times but the line was engaged, so I couldn't talk to her."*
What does "engaged" mean in this sentence?
*"I called Selin three times but the line was engaged, so I couldn't talk to her."*
What does "engaged" mean in this sentence?
Read the text.
*"When you answer the phone, say hello and give your name. If the person asks for someone who is not at home, do not just say 'no' and hang up. Offer to take a message and write it down carefully."*
What is the text about?
*"When you answer the phone, say hello and give your name. If the person asks for someone who is not at home, do not just say 'no' and hang up. Offer to take a message and write it down carefully."*
What is the text about?